• Portrait
• Philosophie
• Management
• The Team

SmartConcept - our focus

We are an owner-managed consulting and services company based in Uster near Zürich, specialised in the resolution of all questions and issues associated with successful customer relationships in the retail and service sectors.

• We support our clients in analysing the relevant drivers for customer satisfaction and retention.

• With our online tool SmartSoft, we provide our clients with a new management instrument that demonstrates the customer and employee perspectives on an ongoing basis in a differentiated way.

• We develop unconventional, pragmatic ideas and programs for our clients which measurably enhance their performance over the long term.

• We support our clients in completing the related internal change processes quickly, sustainably and securely, and we ensure that individual actions are coordinated like clockwork.