• Mystery Research
• Mystery Shopping
• Mystery Calling
• Mystery Mailing
• Markt Radar
• International
• Management cockpit
• Test shoppers

Mystery Shopping and test purchases

Consultations – do you really know …

• what interested parties and prospective customers experience during a consultation and sales conversation in your company?

• whether the forms of welcome and leave-taking you have defined are being complied with?

• whether and in what way a consultation and sales conversation clarifies the real need?

• how your employees handle objections on the part of customers and make use of opportunities to conclude deals?

Emotional customer retention

Your POS/POI is the place where direct communication and action occur. This is where your customers spend time if they are interested in your products and services.

Here’s where you’re the host.

As a matter of course, it is expected that your employees behave in a customer-oriented fashion in the professional environment.

Your benefits

Mystery Shopping from SmartConcept shows you how customers experience your company, your employees and your products in personal contact. In a neutral, differentiated and representative manner.

Our trained mystery shoppers evaluate professionally and anonymously random consulting and service situations at your POS/POI and record the relevant drivers for customer satisfaction and loyalty.

The information acquired forms the basis for targeted further development in your performance by means of leadership and instruction.