• Mystery Research
• Mystery Shopping
• Mystery Calling
• Mystery Mailing
• Markt Radar
• International
• Management cockpit
• Test shoppers

Mystery Mailing und Testanfragen

Written customer enquiries – do you really know ...

• how incoming enquiries, complaints and orders – whether by post, e-mail, fax or via the web portal – make their way to the company?

• whether each enquiry or complaint is processed quickly, properly and competently?

• whether and how necessary conclusions are drawn from statements and quickly and sustainably implemented?

How do modern customers communicate?

c The steady growth in the use of electronic media has an impact on customers’ expectations.

Due to the quick transfer, the customer expects quick reaction time as a matter of course. At the same time, he expects competent, well-formulated and intelligible information.

Your benefits

Mystery Mailing from SmartConcept shows you how customers experience your company, your employees and your products in written correspondence. In a neutral, differentiated and representative manner.

Our trained testers send out written enquiries to various recipients in your company via letter, e-mail, fax and your web portal.

A detailed report provides you with information on whether and how enquiries and queries to your company are answered. In this way you have a solid basis for actions in the areas of process improvement, management and training.