• Mystery Research
• Mystery Shopping
• Mystery Calling
• Mystery Mailing
• Market Radar
• International
• Management Cockpit
• Test shoppers

Mystery Mailing and test calls

Written customer enquiries – do you really know ...

• how incoming enquiries, complaints and orders – whether by post, e-mail, fax or via the web portal – make their way to the company?

• whether each enquiry or complaint is processed quickly, properly and competently?

• whether and how necessary conclusions are drawn from statements and quickly and sustainably implemented?

How do modern customers communicate?

There's no doubt about it, e-mail will be the written communication instrument par excellence of the mobile communication society. The steady growth in the use of electronic media has an impact on customers’ expectations.

Due to the quick transfer, the customer expects quick reaction time as a matter of course. At the same time, he expects competent, well-formulated and intelligible information.

Your benefits

Mystery Mailing from SmartConcept shows you how customers experience your company, your employees and your products in written correspondence. In a neutral, differentiated and representative manner.

Our trained testers send out written enquiries to various recipients in your company via letter, e-mail, fax and your web portal.

A detailed report provides you with information on whether and how enquiries and queries to your company are answered. In this way you have a solid basis for actions in the areas of process improvement, management and training.