Discrepancies at a glance
Results summarised in an action-oriented way
Customer surveys are particularly valuable when they bring about changes and concrete actions at all levels of the enterprise. For this reason it is crucial that the results make the spheres of action for optimisation and the influencing parameters clearly recognisable.
Analysis of the customer surveys
We develop well-structured reports for all hierarchical levels of your organisation. Possible evaluation points include corporate, company, business and functional divisions, regions, sites or groups of persons.
We condense individual answers to representative key statements. These enable rapid identification of the most important drivers of customer motivation and satisfaction.
Our analyses serve as the basis for communication to all employees and for implementing actions.
Our management tool allows you to retrieve action-oriented information on customer satisfaction. With our compelling presentations, you receive answers to your specific information requirements in optically attractive graphics and tables.
Smart Concept AG
8604 Volketswil - Switzerland
Telefon: +41 44 980 43 43
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