We are an owner-managed consulting and services company based in Uster near Zürich, specialised in the resolution of all questions and issues associated with successful customer relationships in the retail and service sectors.

We support our clients in analysing the relevant drivers for customer satisfaction and retention.

The length of time that decisions taken remain valid is getting shorter all the time. Previously established concepts can be unsuited for the future. Change is becoming the rule.

Together with you, we consistently aim at clear competitive advantage and a sustainable increase in your customers’ loyalty.

 

Mystery Shopping, Mystery Calling and Mystery Mailing reflect and review your consulting and service quality at interfaces to customers and interested parties.

Detailed reports from our test purchasers provide information about how existing and potential customers experience your company, your employees and your products.

In a neutral, differentiated and representative manner.

With a well structured customer satisfaction survey, you receive a great deal of information that customers do not normally disclose in daily business.

Provided the survey is conducted right, the benefits are multifaceted. It can define performance benchmarks for the future and measure improvements over time.

 

Employee surveys show how well a company succeeds in winning over its employees to achieve its goals, increasing satisfaction and thus improving employee retention.

Our employee surveys show operational strengths and development potential in the work environment, in processes and structures, in managerial behaviour and the company culture—and form a solid basis for targeted optimisation.